This Privacy Policy applies to ThunderRide websites, mobile apps, support channels, and related ride services. Replace or revise this starter text with your final reviewed policy before production launch.
Information We Collect
We may collect account details such as name, email address, phone number, profile photo, role, saved places, and app preferences.
When you use ride services, we may collect pickup and drop-off details, trip status, route activity, ratings, support messages, and payment or wallet transaction records.
- Location information when app permissions are enabled.
- Driver onboarding information such as vehicle and verification details.
- Device identifiers, logs, IP address, browser data, and crash diagnostics.
- Messages and files you submit through support or contact channels.
How We Use Information
We use information to create accounts, match riders and drivers, calculate fares, process payments, provide receipts, prevent fraud, improve safety, and operate customer support.
- To show live ride status, ETAs, route updates, and service availability.
- To communicate account, safety, payment, launch, and support updates.
- To improve product reliability, analytics, pricing, and service quality.
Your Choices
You can update account details in the app where available, control device permissions through your mobile operating system, and contact ThunderRide to request help with access, correction, deletion, or privacy questions.
Security And Retention
We use administrative, technical, and operational safeguards designed to protect information. We keep information for as long as needed for service delivery, safety, legal, tax, accounting, fraud prevention, and dispute resolution purposes.
Contact
For privacy questions or requests, contact ThunderRide at support@thunderide.com.